Privacy Policy

Who We Are

True Condiments is a small-batch, handmade chilli oil brand based in Guwahati, Assam, India. We operate under True Pantry, our parent company. When this policy refers to “we”, “us”, or “our”, it means True Condiments / True Pantry.

Our website is truecondiments.in. Questions about this policy? Reach us at our WhatsApp (+91 93959 99455) or Instagram (@true_condiments) — we're a small team and we respond personally.

What Information We Collect

We collect information you give us directly when you place an order or get in touch: your name, delivery address, phone number, and any order notes or messages you send us.

We do not run a traditional checkout with an account system. Orders are currently placed via WhatsApp or Instagram DM. The personal details you share over those platforms are subject to WhatsApp's and Instagram's respective privacy policies in addition to ours.

If you visit our website, standard server logs and any analytics tools we use may collect your IP address, browser type, pages visited, and time spent — this data is aggregated and not tied to any individual identity.

How We Use Your Information

We use your contact and delivery details solely to process and fulfil your order, communicate shipping updates, and follow up if there's an issue with your delivery.

We do not use your personal information for automated marketing campaigns. If we announce new products, restocks, or offers on WhatsApp or Instagram, it is through our public channels, not targeted messaging using your personal data.

We will never sell, rent, or trade your personal information to third parties.

Sharing Your Information

We share your name and delivery address with our courier partner solely for the purpose of shipping your order. Our courier partners are required to handle your data securely and only for delivery purposes.

We may disclose your information if required to do so by law or in response to a valid legal process (e.g., a court order or government authority request).

No other third parties receive your personal information.

Data Retention

We retain your order and contact information for as long as necessary to fulfil your order and for a reasonable period thereafter to handle any post-delivery queries, returns, or replacements.

If you'd like us to delete your personal information from our records, contact us and we will do so promptly, unless we are required by law to retain it.

Cookies & Analytics

Our website uses Firebase Analytics (provided by Google) to understand how visitors use the site — for example, which pages are most popular, how long visitors stay, and where traffic comes from. Firebase Analytics is integrated with Google Analytics and collects data such as your IP address, device type, browser, and pages visited. This data is processed by Google in accordance with Google's Privacy Policy (policies.google.com/privacy).

This information is collected in aggregate to help us improve the site and is not used to identify you personally or serve you targeted advertisements.

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. You can also opt out of Google Analytics tracking via Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout). Some features of the website may not function properly if you disable cookies.

Your Rights

You have the right to access, correct, or request deletion of any personal information we hold about you. To exercise any of these rights, contact us directly via WhatsApp (+91 93959 99455) or Instagram DM (@true_condiments).

If you are located in India, your data is processed in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 (once its provisions come into force).

Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time as our practices evolve or as required by law. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

Continued use of our website or placing an order after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

True Condiments (operated by True Pantry) · Guwahati, Assam, India · WhatsApp: +91 93959 99455 · Instagram: @true_condiments