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Return/Refund Policy

Last updated: September 2026

Our Policy

Because our chilli oils are food items made in small batches, we're unable to accept returns of opened or used jars for hygiene and safety reasons. We want you to love what you order though — if something's wrong, please reach out and we'll make it right.

Damaged, Defective, or Incorrect Items

If your jar arrives broken, leaking, spoiled, or you received the wrong product, message us on Instagram or WhatsApp within 48 hours of delivery with your order details and photos of the item (and packaging, if damaged in transit). We'll arrange a free replacement or a full refund, whichever you prefer.

How to Request a Return or Refund

Since orders are placed over Instagram/WhatsApp, refund requests work the same way — DM us with your order details and the reason for the request. We aim to respond within 24-48 hours.

Refund Timeline

Approved refunds are processed to your original payment method within 5-7 business days. Depending on your bank, it may take a few extra days to reflect in your account.

Non-Returnable Items

Opened jars, and jars without an issue covered above (e.g. a simple change of mind after opening), aren't eligible for return or refund, as with most food and perishable products.